AIB Retail Branch Management Diploma

This curriculum prepares individuals to manage a banking office by covering banking essentials, sales management, people management and business management skills.

Retail Branch Managers manage the activities of branch offices and offer deposit and loan products to business and individuals. In addition to broad knowledge of banking and banking operations, the responsibilities of Retail Branch Managers require expertise in lending, branch operations, staff supervision and development, and sales management and customer service, among many other competencies.

Required Courses

You must complete the following courses. You may download a PDF of the requirements here. 

• AIB Principles of Banking
• Building and Retaining Customer Relationships
• Calling on Small Business Customers
• Effective Referrals
• Ethical Issues for Bankers
• Fundamentals of Consumer Lending
• Fundamentals of Small Business Banking
• Introduction to Relationship Selling
• AIB Law and Banking: Applications
• AIB Law and Banking: Principles
• Managing Change
• Managing Time at Work
• Presentation Skills
• Sales Coaching in the Bank
• Servicing and Growing Small Business Relationships
• Successful Sales Campaigns
• AIB Supervisor Certificate
• Writing Bank Correspondence

Questions? Please contact Jason Radlinger for more information.